Frequently Asked Questions


Q: What time are we open?
A: We are open to the public Monday – Friday 9:15 till 3:00pm
Weekday’s after 3:00pm and weekends we are only open for private parties.

Q: How long can we play for?
A: Once you have signed in and paid (£2.50 per child over 1 years old (£3.50 in school holidays), £1 per child between 9 months and 12 months, Free for babies under 9 months) then there is no time restrictions other than our opening and closing times.

Q: Is food included in the party price?
A: Food and drinks are included in the party price, we offer either hot or cold food (please speak to a member of staff for further details)

Q: Do we provide party bags?
A: Party bags are provided and the cake will be cut, wrapped and put in the party bags by our staff before the end of the party. Feel free to bring additional goodies to go in with our own sweets, our staff will be happy to distribute any extras if you choose to bring them along.

Q: Is the party exclusive?
A: All our Camelot Parties are now exclusive to you and your guests with exclusive use of the party room and a member of staff dedicated to your party. 

Q: Can we extend our party?
A: It may be possible to extend your party for half an hour subject to availability. Please ask for more details when booking your party.
A half hour extension costs £30

Q: How many children can we have in a party?
A: All parties can have a maximum of up to 35 children. If you wish to invite more than that then this needs to be discussed with the manager no later than two weeks before the party.

Q: Can we bring our own food and drink?
A: Camelot Play Castle is a cafe as well as a play and party centre. We kindly ask that all customers refrain from bringing their own food and drink (with the exception of baby food/milk). The only exception to this is the Birthday Cake.

Q: Can you cater for specific dietary requirements?
A: We offer our standard food options as well as vegetarian and halal options for all our parties. If you communicate any further dietary restrictions to us then we will be happy to make sure that the food is suitable for your needs.

Q: What is included in the hot/cold food for parties?
A: Your child's party will come with hot food, unless you request a cold food buffet (extra £15 per party). Hot food includes the following: A choice of pizza, burger or fish fingers (all come with chips).
The cold food option includes the following: 4 different flavours of sandwiches (ham, chicken, cheese and jam unless asked to do otherwise) platters of pizza, sausage rolls and meatballs, salad platters and crisps.

Both food options come with pudding which is ice cream, sprinkles and sauce

Q: How many calories are in that?
A: We don’t know but will be happy to check the packets

Q: Can I customise my food order?
A: Yes but there may be additional charges for extras

Q: Do I have to go in the play frame with my kids?
A: No, you can (as long as you have your shoes off and socks on) but you are responsible for your children at all times (please see rules of play)

Q: Are you a nursery?
A: No, we are a cafe and play frame and offer children’s parties in the evenings and weekends. We are a business and are at no time responsible for the children. We offer a range of activities throughout the week for which there is no additional cost (although anyone is free to donate to the arts and crafts) but children must be accompanied by a parent/guardian at all times.

 

 

 

 

Latest News

Outdoor play area

Our outdoor play area is now open with slides, sandpit, tents, toys and a seating area just in time …